Team Process Design Case Study


The team is composed more than two or three members and work in a common purpose to achieve combined in the same contribution or effort. In this paper of study, the case of Crater Lakes Caravan and Camping Park provides a nice teamwork and this is basically constituted to run the business within a process which uses some model to run it properly. The case solution will be the prime motto of this paper which ensures the uses of various process and model. The performances are also measured as per the given criteria of the team maker or it may be in the process of organizational context. It may linkup between the elements to get the things done in one specific model. The team is such an element which might work in both the favor and in favour of the organization (Belloc, 2015).

A Report


Team Process Design

Executive summary: Business process management always works with the continuous improvement of a set of established strategies or process for a specific purpose in which all of the elements and models are applied. In this paper, the aim is to present the categorization model which facilitates the business process at a greater extent.


The specific guidelines are always provided to make the proper use of a model whether it focuses on the organization or in person or not in any kind of indirect business process. The business process management is set in the organization and found the best approaches to get rid of the system to be more allocative in the all elements in the organization.

a) Provide a description and application of a process categorization model (e.g. Porter or Earl).

Process categorization: In a business process, the identification of the main or key focuses are available in to a process categorization the process. The system of business process is basically viewed from the different process perspectives. This process categorization also helps to get the idea for developing a business model or process. 

In our case study of Crater Lakes Caravan and Camping Park there is also the following of the process categorization in which the business is divided and guided the operations as well.

Michael Porter’s Value Chain model: This is basically the most important tool for the use of the business process. This model helps a business to identify the core and support activities in which the each task is described in a specific manner. The value addition factors are also included here in the case of Porter’s model and it also tells the business in which way it should perform its actions to gain the better results. 

Application of the model: Porter’s value chain analysis for a business can be considered as a process which can be categorically used in a model. This can be described as follows:

Identification of sub-activities for each primary activity: Every primary activity in a model can be categorized or classed into various subclasses namely the direct, indirect activities of the organisation or a business particularly. Crater Lakes Caravan and Camping Park finds the path or way by dividing activities into various categorises which helps the business to make performance better in each activity.


Figure 01: Porter’s value chain model

Identification of sub-activities for each support activity: The sub activities like the admission of students in a university or in our case the Crater Lakes Caravan and Camping Park makes the activities more concrete by implementing the all levels of employees into the support system. The support activity is also seen in the case of Crater Lakes Caravan and Camping Park because the categorical employees are engaged to perform assigned jobs within time bound.

Identification of links: The identification of links basically indicate the finding of special items which add the additional value to the organization and for this reason the implantation of actions are needed to set up the links properly to collect or to get assistance from them is a must (Bluck, 2016). Crater Lakes Caravan and Camping Park and its employees also finds links of making contract of each step and perform their actions accordingly. For example, Crater Lakes Caravan and Camping Park’s staffs use direction map to show the campers a better way with amenable facilities which create link of business function.

Looking for opportunities: The process categorization mainly gives emphasis to provide the more focus on the opportunities the company ahead face. Crater Lakes Caravan and Camping Park creates the services by the innovative way in which it concludes that they are searching for the opportunities to expand the business.

b) Provide a description and application of the Capability Maturity Model (CMM). 

Capability Maturity Model: CMM or especially known the Capability Maturity Model which was developed by the Software Engineering Institute for the purpose of use to the Department of Defense in the USA. By the name, it can be clear that CMM is nothing but a use of developing and refining the organization’s software process. CMM is also a structured framework in which there is clear instruction to improve and to develop a business product and the software and hardware. This model is described a matured model as there are five important elements which are deemed to be more proactive for the development of a business process. The five elements or steps are specifically initial, repeatable, defined, managed, optimizing.

Application of the CMM:  The application of this model is as follows:

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Figure 02: The five level of software Process Maturity

Initial: Crater Lakes Caravan and Camping Park a famous and successful accommodation facilities provide in which it can be seen that there the process was disorganized at first at its initial level which can be modified or redefined later. Because the success mainly depends on the everyone’s effort not on the individual.

Repeatable: In this case, Crater Lakes Caravan and Camping Park use the project management techniques and the success they gain mainly be repeated later in which the application of process due to the requisition of the previously defined process.

Defined: Development of the software process by making the proper documentation, integration is completed in the case of Crater Lakes Caravan and Camping Park in which there all the activities are facilitated by the software they design and keep the proper documentation for further use.

Managed: In this level, everything is stable as it has already been fixed the process required a system. Crater Lakes Caravan and Camping Park itself control, monitor for the data collection process from the documents they use and storage of data also (Margerison, 2016).

Optimizing: Processes are continuously monitored and observed and is measured the optimum level the company can reach with successful starting through the ongoing process but it also needs continuous improvement. Innovation is required much in this case of Crater Lakes Caravan and Camping Park.

c) Apply Dijkman et al’s (2011) technique discussed in lectures to prepare a case function matrix and identify all associated processes. 

A case function matrix is basically designed to present the business functions in a proper and authentic way which reveals the process for a specific function on in a matrix. The other associated process is also interrelated with the case function matrix. 

The five specific functions are identified in the case of preparing the matrix in which the case function matrix is one type which may be designed and applied in our case as such the followings are:

Identification of case types: 

The case types refer that the organization actually uses the types to solve a specific case in that organization. In this case of Crater Lakes Caravan and Camping Park, it follows mainly the types which are mentioned namely the product type, service type, channel and customer type. 

Case types: 

  1. Service type: Accommodations options, innovated holiday cabins.
  2. Customer type: Campers with short term and long term tenure, visitors, tourists.

Business functions:

  • Signing the register
  • Checking the driver’s licence
  • Providing the map
  • Explaining the map by staffs
  • Providing the list of various facilites the campers may take.
  • Providing a swipe key 
  • Cleaning the toilet shower
  • Laundry facilities
  • Checking by the park security gurads
  • Recreation and lisure facilities
  • Collection of fees

Preparing the function matrix: This is as follows:

    AccommodationsAnd cabins Leisure and recreation 
Business Functions   Farm Domestic Farm Domestic 
Signing the register Details of the drivers     
  Current driver’s license    
Providing the map 
 camping sites
 Cabins and laundry 
  Shower blocks     
Recreation and leisure 
 BBQ facilities
 swimming pool, mini-golf, tennis courts, 
Fees payment Account payment 
  Discounts approval 
  Concessions approval     

Figure 03: Case function matrix

d) Using appropriate software, model any two (2) of the processes identified in part (c). 

The identified process is basically interrelated with the example given for the 

 Crater Lakes Caravan and Camping Park in this report. There may be identified the two models for the approaches which are as follows:

Crater Lakes Caravan and Camping Park

Accommodation [Process 1]

Crater Lakes Caravan and Camping Park

Recreation process [Process 2]

e) Provide an explanation of how each of the models created in part (d), adhere to Mendling et al’s (2010) 7PMG guidelines discussed in the weekly lecture. 

Explanation of each model that how the models are created is given below:

7PGM discussion for: [Accommodation Process] at Crater Lakes Caravan and Camping Park.

  • The model includes the smaller part of the elements because then the organization must have to avoid the difficulty which can be faced with a larger volume of elements.
  • To make the model easier and easily understandable, the &PMG guideline’s have to be followed with the Accommodation Process model namely only the campers and their tenures are selected.
  • The event has been taken as per the start and end point specifically the tenure criteria and cost of the cabins as per the size and number of people.
  • The model is structured as guided by the &PMG and the Accommodation model process competes in a systematic and structured way which ensure the selection procedure and meeting all criteria easier.

7PGM discussion for: [Recreation Process] at Crater Lakes Caravan and Camping Park

  • Recreation process is completed with the guideline of 7PMG as it is observed that the guideline number 1 is completed with the taking only a smaller portion of elements in the model structure. This has been possible by the calculation of meeting criteria with all elements are interrelated (Swift, 2014).
  • The ambiguities are removed in this Recreation model because it is too much clear that the criteria for admitting into the Crater Lakes Caravan and Camping Park are transparent which never make any ambiguity among the parties in the organization. So it has automatically erased the OR and XOR process in their process model. 

f) Consider each model produced in part (d), calculate the process cycle time for each of the two (2) processes modeled. Any assumptions made should be documented in the report. 

Cycle time for: [Accommodation Process]

The Accommodation process model basically is placed for the model establishment as per the guidance provided by the 7PMG and it indicates that the model is gone through a specific time cycle which is calculable in a systematic way and it indicates also the proper structured of this model.

The first phase of checking the registration from the campers will be taken within 20 minutes. This evaluation will go for the next 30 minutes and will be scrutinized as well. In this case, the extra 25 minutes will be needed to measure the criteria they want to stay based on the tenure and size of the rooms and at last, this will be bargained. So the time cycle takes less time in this way comparatively and it indicates the model efficiency in a better manner.

The management of the program will follow the process cycle time to measure each result of each step of the process which is out of count to the whole process as it is outside of the control of the process and needs to be measured with much time.

Cycle time for: [Recreation Process]

The campers who are less time consuming and wants to stay at short time have the best package in which the costs are also less and the campers get in well. The making of category takes the 20 minutes to end of the process and at last they are taken to the special care as the payments are moderate in this case. 

Specifically, the team manager takes 30 minutes to make their list about the incapable or out of the listed campers. Then the manager takes 50 minutes time to make contact with the campers of the park and they are admitted into there (Desel, 2014).

g) Use redesign techniques by Reijers and Mansar (2005) discussed in lectures, to identify any two (2) design flaws in the as-is models created in part (d). Use heuristics and any appropriate product-based design approaches and display the impact of any heuristic measures on the Devil’s Quadrangle. Any assumptions made should be documented in the report. 

Redesign for: [Accommodation Process]

Framework elements: The elements are to be redesigned as the flaw is seen here that is the elements are few in numbers comparatively. The elements are number of campers and the tenure they want to stay are to be introduced with the other criteria like the previous results may have or having any special courses in their curriculum list which will be exempted.

Rule name: Criteria addition to the elements perfectness. 

Impact on BP: The organization will be able to make the flawless decisions regarding taking the best profits from the campers of different types in their park which will ensure their quality and profits accordingly.

Limits: Specified

Techniques to use Guideline provided by the team manager.

Tool availability: Not available 

Redesign for: [Recreation Process]

Framework elements: The elements will not be changed rather it will be taken as much care to give priority the next levels after fulfilling the first level.

Rule name: Materiality 

Impact on BP:  The organization will be positively benefitted as the elements are modified by its characteristics and the qualities they have to lead a successful completion of a successful project. The organization will use the model after redesigning in a concrete way which provides the gist of the report materiality in the associated business process.

 Limits: Specified

Techniques to use: Guided by various team leaders.

Tool availability: Available.


h) Select one of the models created in part (d) for automation. Apply the five (5) step method to transform the model into an executable form. 

Automation basically provides the facility of any model in which the users basically himself or herself get the services in a customized way in which all functions are integrated into a single unit that let the user use in an accessible way.

Five step method to transform the model Accommodation process: This is as follows:

Completing a current state assessment: The model needs to be modified just after adding some adjustments like the description of the current condition of each of the components included in the model which will make the path of transformation easier.

Establishing an organizational strategy: The next step of the method is all about the making a plan and strategy to be implemented later in the action. The strategy includes the elements need to be addressed which are brought under consideration for making the transformation (Montgomery, 2012).

Developing the change management plan: The change management plan has contained various models which are to be used by the transformation process.

Design the future state and making a plan: The implementation finally will be conducted at this phase by keeping in mind the analysis of the future state of the organization.

Implement transformation: The last stage will be the implementation of transformation of the components into the newly developed plan or model which will ensure the continuous improvement of the plan or strategy.

Conclusion: The process of any kind may be in the unsystematic but it will not bring the fruitful results to the business organization. That is why all of the components are ordered in the systematic measurement or it can be applied into different models to be introduced with the components which are needed to make the model its proper use within the structure.


The organization and the business process management are interrelated issues which contain the information of using the model to make the proper use so that the organization can achieve the best result from using any specific model which will be used in future in the case of making team and team performance as well (Slack, 2018). The report reveals the use of the model and its proper use into the business organization and the redesign approaches are also revealed which ensure the concrete situation of the model into the organization.


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