Post 2- Analyse characteristics of exemplary business communication reflection
From this post we can clearly review that communication plays an important role in a business. Organizations these days use both verbal, graphical, written and non-verbal commutation to deliver messages to the clients, employees and other stakeholders (Remland, 2000). For proper commutation in a business good skill must be used for good message delivery, confidence being one of the skills, we also have other skills such as being audible when delivering messages over calls, confidence and right to the point of whatever he/she is transmitting such that the listener cannot find it hard to listen out. Let’s take a look at some of the characteristics that have been discussed in the post. The first characteristic was active involvement: for communication to be made two or more parties must be involved that is the sender and the receiver. This applies in both verbal and non-verbal means of communication (Buck, 2002). Secondly Clear and understanding has been discussed in the post, for one to be contented with what has been communicated to him/her, the message is supposed to be clear and easy to understand, by doing this we will avoid receivers from getting wrong information that may end up causing errors due to mis-understanding. A good example is if a secretary is writing message to the staff and he/she is being given instruction from the manager on dates of the meeting, over a phone call if the manager cannot be clear, the secretary may end misleading other staff members on the meeting dates. Hence being clear and understanding plays a big role in business communication. Finally target oriented, since a business has more than one department when communication is done there must be some crucial information that the manager/ stakeholders may have interest to pass to. For example, if the manager wants to communicate to the security department and IT department in a company, since these are two different departments, for security the manager can reach then through a phone call but for IT the manager can reach them through Email (Frehner, 2013).
Frehner, C. D. (2013). Email communication. Retrieved from https://www.researchgate.net/publication/280703829_Email_communication
Jones, S. B. (2016). The impact of mindfulness on empathy, active listening, and perceived provisions of emotional support. Communication Research.
Remland, M. S. (2000). Nonverbal communication in everyday life. Retrieved from https://trove.nla.gov.au/work/17461679